Thanks for your order, I hope you will love my jewellery as much as I do!
Once you placed your order, please be patient as each piece is handcrafted to order just for you and this can take up to 4/5 weeks before shipping.
Remember that once the parcel has left my studio, I won't be responsible for any loss, damage or theft.
All of my pieces are lovingly handmade and, due to the unique process used, none of them will be exactly the same. They will all have their own distinctive finish.
About My Work:
My work will however always be made to the same standard and with the same intention and dedication.
Nothing is meant to be perfectly polished, flat, round or symmetrical and this is my intent. Jewels may have file marks, raw edges, uneven shanks, all those delicious imperfections that make things so much more interesting.
I want things to feel like they have been made by someone, and I love them even more when they have an unexpected little something that will make them so unique. The pictures are an example of how things will look, but ultimately your piece will be unique in it's own way, as casting, sizing, polishing, oxidising and so on will all have an effect on the final look of the piece.
Local/London: 1 day
National/UK: 1 day
International: Usually 1 week but up to 4-6 weeks depending on where you are.
I am not responsible for the custom charges and delays. If you are an international customer, any duties and taxes will be your responsibility. Please be aware that any international order will be subject to it.
I hope that you will love your new Blackdust jewellery piece. Each item is wholeheartedly handcrafted in my London studio and most of the time is handcrafted just for you. If for any reason you are not entirely satisfied with your purchase I am happy to offer an exchange or credit note within 7 days of purchase (for rings, please have a look at the "ring policy").
If you do wish to return an item, please contact me for further details.
When ordering rings online it is the customer’s responsibility to ensure they have ordered the correct size.
Please choose your ring size carefully before placing your order as each rings are sized to your own measurement. I will therefore not accept exchanges on rings if the wrong size was ordered but you can contact me for a resize which I will gladly do for a small fee (£35). Take your time to make sure you are ordering the correct size, by either requesting a ring sizer from me or by visiting your local jewellery shop.
If however you would like an exchange on a ring for a different reason than sizing, please email me and there should be no problem as long as it is returned to me unworn, in perfect condition, and in its original packaging.
NO REFUND will be offered on any jewels due to the custom nature of my work, unless it is faulty, not fit for purpose or not as described. This is non negotiable so think wisely when placing an order.
Bespoke work Policy: For bespoke and customised orders, a 50% deposit is requested before production can begin. At this point you will be committed to purchase. The remainder will then need to be paid in full before collection or dispatch of the order. Bespoke pieces are exempt from exchange terms and cannot be cancelled once your deposit has been paid.
Sending an item back:
I am not responsible for the non-arrival of returned goods and therefore recommend that all items be sent back to my studio insured. Please note that the costs of shipping is not refundable.
All sales are final for any items purchased at a discounted rate and no exchanges or refunds will be made on discounted items.